Texas State Board of Dental Examiners: Complaint Processing and Investigation
Dentists who practice in the state of Texas and are licensed by the Texas State Board of Dental Examiners (TSBDE) are bound by rules and regulations put into place by the Board. Those who fail to comply put themselves at risk for a complaint and, ultimately, an investigation from the TSBDE. However, even dentists who have not done anything wrong may experience a complaint or investigation. Regardless of the circumstances, it is critical that dentists understand the process and how to effectively navigate it to avoid further adverse actions or disciplinary measures.
How the TSBDE Processes Complaints
Formal complaints to the TSBDE are submitted by mail and are then reviewed during a preliminary process to determine if the matter falls under the agency’s jurisdiction. From there, the TSBDE will determine whether or not the complaint warrants an investigation and then notify the filer of the complaint regarding whether or not further action will be taken. This portion of the process is completed within 60 days of receiving the complaint.
TSBDE Investigation Process
The dentist in question will also receive notification of all complaints that fall within the agency’s jurisdiction. Typically, a request for information to help them determine whether or not a full investigation is warranted will be requested during this time. Complaints without sufficient evidence are usually dismissed, and those that warrant an investigation will begin the investigation process.
If a complaint is referred for investigation, the dentist is typically asked to supply additional information that may help the agency determine if a violation has occurred. Examples may include billing records and patient records. All parties, including the dentist, are interviewed and the Board takes any other investigative measures they deem necessary.
Once information has been gathered, the complaint and all supporting evidence are referred to the Dental Review Panel. They are responsible for determining whether or not a violation has occurred. Conduct that is deemed a violation is then referred to the TSBDE Legal Division to determine what disciplinary measures may be taken.
Get the Legal Representation You Deserve
When facing complaints, investigations, or disciplinary actions from the TSBDE, do not assume that you will be treated fairly and do not wait until things start to spiral out of control before seeking skilled and experienced help from a Texas professional license defense attorney. Instead, contact Oscar San Miguel, Attorney at Law. With more than 20 years of experience, he can help guide you through the process and provide you with the advocacy and protection you need. Call 512-228-7946 and schedule your free initial consultation today.